At Jaffri Creations Fountain Decor Pvt. Ltd., we strive to provide a smooth and hassle-free shopping experience for our customers. Below, you’ll find detailed information about order processing, shipping options, and our return policy.
Order Processing
- Please allow 15 days to process your order.
- Once your order is shipped, you will receive a WhatsApp notification within 2 days confirming the dispatch.
Store Pickup
- Address: 20 Beck Bagan Row, Kolkata-700017
- Pickup Timings: 10:30 AM – 6:30 PM, daily.
- Once your order is ready for pickup, you’ll receive a confirmation email.
Local Delivery
- Available in West Bengal only.
- Deliveries are made using Tata Ace vehicles, contracted for each local delivery.
- Orders placed before 12:00 PM during store hours (10:00 AM – 6:30 PM) will be delivered the same day.
- Orders placed outside these hours will be delivered on the next working day.
- Real-time tracking details will be shared via email once your order is dispatched.
Domestic Shipping
- Domestic shipping is handled by trusted services like OM Logistics and ShipRocket.
- Shipping Charges: Calculated at checkout based on factors like:
- Distance and zonal area.
- Weight and dimensions of the product.
- For some products, shipping costs may be included in the MRP displayed.
International Shipping
- We ship to all countries worldwide. Shipping rates vary by destination and will be communicated during checkout.
- Import Duties & Taxes:
- Any import duties, taxes, or VAT applied upon reaching your destination country are the customer’s responsibility.
- Jaffri Creations Fountain Decor Pvt. Ltd. is not liable for these charges.
Refunds, Returns, and Exchanges
Returns Policy
- Returns are not accepted once the order is confirmed.
- Damaged products during transit will be replaced if the following conditions are met:
- The customer must provide a video of unboxing the product within 24 hours of receipt.
- The video should clearly show the damage occurred during transit.
Damaged Products
- If your order arrives damaged:
- Email us at contact@jaffricrations.com with your quotation number and a photo of the damaged product.
- We will evaluate your request on a case-by-case basis and aim to offer a satisfactory solution.
Contact Us
If you have any questions about shipping, delivery, or our policies, please reach out to us:
Store Address: 20 Beck Bagan Row, Kolkata-700017
Phone number: +91- 8240632248 / 9831101549
Email: contact@jaffricrations.com
