Welcome to the FAQ page for Jaffri Creations Fountain Decor Private Limited! Find answers to common questions about our musical fountains, swimming pools, and decorative fountains. If you need further assistance, feel free to reach out to us.

1. What types of products does Jaffri Creations offer?

At Jaffri Creations, we specialize in high-quality decorative and water feature solutions, including:

  • Musical fountains for parks, commercial spaces, and events.
  • Swimming pools with modern designs and efficient filtration systems.
  • Floor fountains for homes and offices.
    We also provide custom fountain designs tailored to your needs.

2. Can I customize a fountain to suit my space?

Yes! We offer fully customizable fountains, including size, material, and design. Contact us to discuss your specific requirements, and we’ll create a solution that matches your vision.

3. How do I place an order on the Jaffri Creations website?

To place an order:

  1. Browse our wide range of musical fountains, floor fountains, and other decor items.
  2. Add your desired products to the cart.
  3. Proceed to checkout and make a secure payment.

For custom fountain orders, contact us through our Contact Us page or call our customer support team.

4. What payment methods does Jaffri Creations accept?

We accept multiple secure payment options, including:

  • Credit and Debit Cards (Visa, MasterCard, etc.)
  • UPI and Net Banking
  • Digital Wallets (Paytm, Google Pay, etc.)
  • Direct Bank Transfers for custom orders

5. Do you offer international shipping for your fountains?

Yes, we ship our musical fountains, floor fountains, and swimming pool products globally. Please note that shipping fees and delivery timelines may vary depending on your location. Contact us for a detailed shipping quote.

6. What is the delivery time for orders?

  • Standard Products: 7–10 business days for domestic orders.
  • Custom Fountains: 3–6 weeks, depending on the complexity of the design.

You’ll receive tracking information once your order is dispatched.

7. What is your return policy?

We offer a customer-friendly return and exchange policy:

  • Returns must be initiated within 7 days of delivery.
  • Products should be in their original condition and packaging.
  • Custom orders are Not eligible for returns.

For more details, visit our Shipping and Returns Policy page.

8. How do I maintain a fountain purchased from Jaffri Creations?

Proper maintenance ensures your fountain runs smoothly for years. Follow these tips:

  • Regularly clean the pump and filters.
  • Use non-abrasive cleaning materials to prevent scratches.
  • Treat the water periodically to avoid scaling or algae.

We also offer professional fountain maintenance services. Contact us to learn more.

9. Does Jaffri Creations provide installation services?

Yes, we offer expert installation for all our products, including swimming pools and musical fountains. Installation services are available across India and select international locations. Additional charges may apply.

10. How can I track my order?

To track your order:

  1. Visit our Track Order page.
  2. Enter your order number and email address.

For assistance, contact our support team at contact@jaffricreations.com.

11. Are Jaffri Creations products eco-friendly?

Absolutely! We prioritize sustainability by designing eco-friendly products. Our fountains feature energy-efficient pumps, and we use recyclable materials wherever possible.

12. Can I view a demonstration of a musical fountain?

Yes! Visit our showroom or request a virtual demo of our fountains. You can also check out our YouTube channel to see our fountains in action.

13. How do I contact Jaffri Creations customer support?

We’re here to assist you! Contact us via:

Our support team is available Monday–Saturday, 10:30 AM–6:30 PM IST.

14. Why choose Jaffri Creations for fountains and swimming pools?

  • Expert craftsmanship and attention to detail.
  • Customizable designs for any space.
  • Trusted by homeowners, businesses, and public institutions.
  • Affordable prices with superior quality.

Still have questions? Contact us today, and we’ll be happy to help!

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JAFFRI CREATIONS

Our decoration and fountain company specializes in providing high-quality and unique decoration and fountain solutions for residential and commercial properties. Our team of experienced designers and technicians work closely with clients to create customized designs that enhance the overall appearance and functionality of their outdoor & Indooor spaces. 

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